Retail Customer Experience Lead - Flexible Hours

Burlington Stores, Inc.; Port Huron (MI); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

Job summary

Burlington Stores, Inc. is seeking a Customer Experience Lead to guide front-end operations and deliver a positive shopping experience. This hands-on leadership role partners with store leadership to keep the sales floor organized, stocked, and ready to serve customers, while modeling Burlington’s values.

You’ll coach associates, manage checkout flow, resolve issues, and ensure accurate transactions. The role requires flexibility for nights, weekends and holidays, with competitive wages and

Qualifications

• Strong customer service mindset with a passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.
• Team-oriented with the ability to build positive working relationships.
• Attention to detail and commitment to operational accuracy.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service storewide.
• Coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift and adjust priorities as needed.
• Ensure fast, friendly, and accurate transactions including returns and exchanges.
• Resolve customer concerns and elevate issues when necessary.
• Maintain merchandising standards and stock organization.
• Perform opening and/or closing duties as assigned.
• Support scheduling of breaks and front-end coverage.
• Troubleshoot routine register issues to minimize disruptions.
• Partner with leadership to address service opportunities.
• Assist with merchandise flow and back-of-store organization.
• Reinforce company policies, safety standards, and operating procedures.

Skills

Customer service

People leadership

Communication skills

Problem solving

Organizational skills

Team oriented

Attention to detail

Flexible schedule

Job description

Burlington Stores, Inc. is seeking a Customer Experience Lead to guide front-end operations and deliver a positive shopping experience. This hands-on leadership role partners with store leadership to keep the sales floor organized, stocked, and ready to serve customers, while modeling Burlington’s values.

You’ll coach associates, manage checkout flow, resolve issues, and ensure accurate transactions. The role requires flexibility for nights, weekends and holidays, with competitive wages and