Customer Experience Lead — Flexible Hours & Discount

Burlington Stores, Inc.; Milwaukee (WI); On-site; USD 45,847,000 - 59,512,000; Full time

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to drive front-end operations and deliver an outstanding shopping experience. You will lead associates, ensure smooth checkout, and keep the sales floor organized and ready to serve customers.

This hands-on leadership role requires coaching, strong communication, and a commitment to Burlington's values. Night, weekend, and holiday availability is expected as part of a dynamic store team.

Qualifications

• 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus)
• Ability to lead, coach, and motivate associates in a fast-paced environment
• Strong communication and problem-solving skills

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and elevate issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Skills

Customer service

Leadership

Communication

Problem-solving

Teamwork

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to drive front-end operations and deliver an outstanding shopping experience. You will lead associates, ensure smooth checkout, and keep the sales floor organized and ready to serve customers.

This hands-on leadership role requires coaching, strong communication, and a commitment to Burlington's values. Night, weekend, and holiday availability is expected as part of a dynamic store team.