Customer Experience Lead - Flexible Hours, Discount

Burlington Stores, Inc.; Pittsfield (MA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Employee discount

Benefits package (medical, 401(k))

Job summary

Burlington Stores, Inc. in Pittsfield, MA is seeking a Full-Time Customer Experience Lead to guide front-end operations and support associates during shifts. You’ll help ensure the sales floor is organized and ready to serve customers with a customer-first mindset.

You will collaborate with store leadership to keep operations running smoothly while modeling Burlington’s values and driving excellent service. Nights, weekends, and holidays required.

Qualifications

• 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus)

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and elevate issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Skills

Customer service

Leadership

Communication

Problem solving

Teamwork

Operations management

Job description

Burlington Stores, Inc. in Pittsfield, MA is seeking a Full-Time Customer Experience Lead to guide front-end operations and support associates during shifts. You’ll help ensure the sales floor is organized and ready to serve customers with a customer-first mindset.

You will collaborate with store leadership to keep operations running smoothly while modeling Burlington’s values and driving excellent service. Nights, weekends, and holidays required.