Customer Experience Lead — Flexible Hours & Associate Discount

Burlington Stores, Inc.; East Hanover (NJ); On-site; USD 19,229 - 27,388; Part time

Benefits offered by this job

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to drive front-end operations and coach team members in East Hanover, NJ.

You will help ensure a positive shopping experience, manage daily tasks, and maintain accurate transactions while embodying Burlington’s values. This hands-on leadership role requires strong customer service, coaching ability, and organizational skills, with scheduling flexibility including nights, weekends, and holidays.

Qualifications

• 1+ years of retail experience preferred.
• Ability to lead and coach associates.
• Strong communication and problem-solving skills.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Problem solving

Organizational skills

Team orientation

Attention to detail

Flexible schedule

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to drive front-end operations and coach team members in East Hanover, NJ.

You will help ensure a positive shopping experience, manage daily tasks, and maintain accurate transactions while embodying Burlington’s values. This hands-on leadership role requires strong customer service, coaching ability, and organizational skills, with scheduling flexibility including nights, weekends, and holidays.