Retail Customer Experience Lead and Training & Loyalty

Winners Merchants International, L.P.; El Paso (TX); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

Employee assistance program (EAP)

Health and wellness programs

401(k) contributions

Paid holidays and vacation

Job summary

Marshalls in USA El Paso is seeking a front-end leadership role to ensure exceptional customer experiences and train Associates. You will lead by example, manage POS coverage, and coordinate breaks while promoting loyalty programs and store safety. The position requires strong merchandising knowledge, adaptability, and teamwork across shifts.

The role emphasizes coaching, performance feedback, and collaboration with management to drive store success in a fast-paced retail environment.

Qualifications

• 1 year retail experience and 6 months of leadership experience
• Strong understanding of merchandising techniques
• Excellent communication and organizational skills

Responsibilities

• Create a positive customer experience at the front of the store
• Promote loyalty programs and assist customers with inquiries
• Lead and mentor Associates, manage registers and POS coverage
• Ensure tasks align with store plan and priorities
• Maintain store safety and adherence to policies
• Provide feedback and coaching to team members
• Collaborate with management on training needs

Skills

Retail leadership

Customer service

Team training

Communication

Job description

Marshalls in USA El Paso is seeking a front-end leadership role to ensure exceptional customer experiences and train Associates. You will lead by example, manage POS coverage, and coordinate breaks while promoting loyalty programs and store safety. The position requires strong merchandising knowledge, adaptability, and teamwork across shifts.

The role emphasizes coaching, performance feedback, and collaboration with management to drive store success in a fast-paced retail environment.