Retail Customer Experience Lead

Meijer Inc.; West Lafayette (IN); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Meijer Rewards

Weekly pay

Scheduling flexibility

Paid parental leave

Education assistance

Team member discount

Job summary

Meijer Inc. is seeking a team-focused associate to drive exceptional customer service and efficient store operations. You will engage with customers, mentor peers, and manage daily tasks to meet sales goals while upholding Meijer standards.

You will participate in scheduling, training, and cross-training, ensuring product freshness, safe handling, and accurate pricing. The role supports an inclusive culture and may involve lead responsibilities in other departments as needed.

Qualifications

• Passion for customer service and engagement with customers and peers.
• Excellent verbal and written communication skills.
• Creative thinking and ability to influence others.
• Ability to quickly build rapport and support a strong team.
• Commitment to an inclusive team environment and culture.

Responsibilities

• Engage peers to provide the best shopping experience and exceptional checkout.
• Communicate with team members and assign daily tasks.
• Mentor and coach others to exceed customer service and sales goals.
• Assist with training new team members and cross-training talents.
• Contribute to department scheduling, turnover, and profitability.
• Ensure product freshness, rotation, dating, and food safety standards.
• Lead ordering, receiving, stocking, pricing, and display when applicable.
• Support Meijer culture and diversity, equity, and inclusion goals.
• Operate registers and powered equipment as needed; participate in inventories.

Skills

Customer service

Verbal communication

Written communication

Creative thinking

Influencing others

Rapport building

Team environment

Job description

Meijer Inc. is seeking a team-focused associate to drive exceptional customer service and efficient store operations. You will engage with customers, mentor peers, and manage daily tasks to meet sales goals while upholding Meijer standards.

You will participate in scheduling, training, and cross-training, ensuring product freshness, safe handling, and accurate pricing. The role supports an inclusive culture and may involve lead responsibilities in other departments as needed.