General Merchandise Lead | Customer Experience Champion

Meijer; Fruitport Charter Township (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer is looking for a dedicated team member to support daily store operations and deliver exceptional customer service. You will engage customers, assist with tasks, and help maintain store standards across departments.

You will mentor teammates, handle POS operations, and participate in training and scheduling to improve customer experience and store profitability. A commitment to diversity and inclusion is valued.

Qualifications

• Passion for customer service with active engagement and approachability.
• Excellent verbal and written communication.
• Retail or customer service experience preferred.
• Ability to influence others and build rapport quickly.
• Strong teamwork and collaboration across shifts and departments.
• Ability to lift/carry/push/pull/bend and twist when handling products.
• Experience in executing plans and maintaining store standards.
• Commitment to fostering an inclusive environment for team members and vendors.

Responsibilities

• Engage peers to provide the best possible shopping experience and checkout.
• Communicate with team members and assign daily tasks.
• Coach and mentor team members to exceed customer service and sales goals.
• Assist in training new team members and cross-training talent.
• Assist with department scheduling to boost engagement and profitability.
• Ensure product freshness and rotate stock according to policies.
• Guide team in food safety standards and safe operation practices.
• Lead tasks related to ordering, receiving, stocking, pricing, and displays.
• Contribute to the Meijer culture and diversity, equity, and inclusion.

Skills

customer service

communicational skills

influence others

rapport building

teamwork

physical endurance

planning execution

inclusive environment

problem solving

initiative

retail experience

Job description

Meijer is looking for a dedicated team member to support daily store operations and deliver exceptional customer service. You will engage customers, assist with tasks, and help maintain store standards across departments.

You will mentor teammates, handle POS operations, and participate in training and scheduling to improve customer experience and store profitability. A commitment to diversity and inclusion is valued.