Retail Team Lead: Customer Experience & Growth

Meijer Inc.; Masonville (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement &

career growth

Job summary

Meijer Inc. is seeking a dedicated team member to lead daily operations, guide colleagues, and ensure an exceptional customer experience in our store. You will coordinate tasks, mentor staff, and support training to meet Meijer standards and sales goals.

You will also help with scheduling, product freshness, safety compliance, and inventory activities while fostering an inclusive, welcoming environment for customers and teammates alike.

Qualifications

• Passion for customer service and friendly engagement.
• Strong verbal and written communication.
• Retail or customer service experience preferred.
• Ability to influence others.
• Capable of lifting and moving products.
• Willing to train and coach others.
• Commitment to inclusive environment.
• Ability to collaborate with leadership on scheduling.

Responsibilities

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store
• This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.

Skills

Customer service

Communication

Retail experience

Team leadership

Mentoring

Coaching

Scheduling

Inventory control

Sales focus

Diversity inclusion

Job description

Meijer Inc. is seeking a dedicated team member to lead daily operations, guide colleagues, and ensure an exceptional customer experience in our store. You will coordinate tasks, mentor staff, and support training to meet Meijer standards and sales goals.

You will also help with scheduling, product freshness, safety compliance, and inventory activities while fostering an inclusive, welcoming environment for customers and teammates alike.