Team Lead: Customer Experience & Mentorship

Meijer Inc.; Silver Lake (OH); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Inc. in Ohio is hiring a team member to support daily store operations and deliver exceptional customer experiences across the department.

You will engage customers, answer questions, assist with tasks, and help maintain product availability and store standards in a fast-paced environment. Strong communication, a customer‑first mindset, and the ability to work with diverse teams are essential to succeed at Meijer.

Qualifications

• Passion for customer service and engaging with customers.
• Excellent verbal and written communication abilities.
• Ability to influence colleagues and foster teamwork.
• Ability to quickly build rapport with customers and coworkers.
• Experience executing plans and meeting store goals.
• Commitment to fostering an inclusive environment where all team members feel valued.

Responsibilities

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store
• This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Influencing others

Rapport building

Plan execution

Inclusive environment

Job description

Meijer Inc. in Ohio is hiring a team member to support daily store operations and deliver exceptional customer experiences across the department.

You will engage customers, answer questions, assist with tasks, and help maintain product availability and store standards in a fast-paced environment. Strong communication, a customer‑first mindset, and the ability to work with diverse teams are essential to succeed at Meijer.