Retail Customer Experience Lead

The TJX Companies, Inc.; Village of Patchogue (NY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health insurance

Job summary

The TJX Companies, Inc. in Patchogue, NY is hiring for a frontline associate with leadership responsibilities to deliver a highly-satisfied customer experience. You will train and mentor associates, manage cash and register operations, and ensure adherence to policies and safety standards.

We value teamwork, flexibility, and a strong service mindset. The role supports multiple store areas with a commitment to customer loyalty and operational excellence.

Qualifications

• High School graduate or equivalent preferred.
• Flexible schedule including evenings and weekends.
• Able to work as a team member and train others.
• Excellent interpersonal and customer service skills.

Responsibilities

• Lead frontline to deliver highly-satisfied customer experience and foster loyalty.
• Train and mentor associates on policies, procedures, and cashier performance.
• Manage cash controls, including cash handling and change funds.
• Coordinate breaks and assign registers for optimal frontline coverage.
• Ensure cleanliness, merchandising standards, and compliance with policies.

Skills

Customer service

Interpersonal skills

Team player

Cash handling

Training

Mentoring

Education

High School diploma

Job description

The TJX Companies, Inc. in Patchogue, NY is hiring for a frontline associate with leadership responsibilities to deliver a highly-satisfied customer experience. You will train and mentor associates, manage cash and register operations, and ensure adherence to policies and safety standards.

We value teamwork, flexibility, and a strong service mindset. The role supports multiple store areas with a commitment to customer loyalty and operational excellence.