Customer Experience Lead & Front-End Coach

The TJX Companies, Inc.; Town of Concord (NY); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Healthcare options

Job summary

TJ Maxx Store in Springville, NY participates in the TJX family of brands and offers a frontline leadership role focused on delivering an excellent customer experience. You will supervise Associates, support POS coverage, and promote loyalty programs while maintaining store standards and schedules.

The role emphasizes teamwork, training others, and adherence to labor laws, with opportunities to grow within a Fortune 100 company known for off-price retail leadership.

Qualifications

• 1 year of retail experience preferred.
• 6 months of leadership experience preferred.
• Strong communication and organizational skills with attention to detail.
• Able to train others and lead front-end team.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes loyalty programs and drives customer engagement.
• Trains and mentors Associates on front-end operations.
• Manages registers, POS coverage, and breaks.
• Addresses customer concerns promptly to ensure a positive experience.

Skills

Merchandising techniques

Multi-tasking

Communication skills

Organizational skills

Adaptability

Training others

Retail experience

Education

1 year of retail experience

6 months of leadership experience

Tools

POS systems

Store operations tools

Job description

TJ Maxx Store in Springville, NY participates in the TJX family of brands and offers a frontline leadership role focused on delivering an excellent customer experience. You will supervise Associates, support POS coverage, and promote loyalty programs while maintaining store standards and schedules.

The role emphasizes teamwork, training others, and adherence to labor laws, with opportunities to grow within a Fortune 100 company known for off-price retail leadership.