Retail Customer Experience Lead

Bass Pro Shops; Green Bay (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision benefits

HSA/FSA

401k

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops in Green Bay, WI seeks a Customer Service Team Lead to guide department staff, manage merchandising and customer interactions, and drive sales performance. You will train associates, schedule workloads, and ensure a positive shopping experience.

The role emphasizes product knowledge, staff development, and timely execution of corporate directives while maintaining pricing integrity and excellent customer service. Strong communication is essential.

Qualifications

• High School Diploma or equivalent required.
• 2–4 years in retail sales preferred.
• Supervisory experience a plus.

Responsibilities

• Directs department staff and daily activities.
• Supports merchandising, pricing, and inventory control.
• Delivers high levels of customer service and problem resolution.
• Prepares schedules, coordinates training, and assists in interviewing.

Skills

Interpersonal skills

Staff supervision

Sales analytics

Present info to groups

Education

High School Diploma or equivalent

Tools

POS systems

Inventory management software

PC-based MS Office

Job description

Bass Pro Shops in Green Bay, WI seeks a Customer Service Team Lead to guide department staff, manage merchandising and customer interactions, and drive sales performance. You will train associates, schedule workloads, and ensure a positive shopping experience.

The role emphasizes product knowledge, staff development, and timely execution of corporate directives while maintaining pricing integrity and excellent customer service. Strong communication is essential.