Outdoor Retail Customer Experience Associate

Bass Pro Shops; Green Bay (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Dental

Vision

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

Job summary

Bass Pro Shops in Green Bay, WI seeks a Customer Relations Associate to greet customers, assist with purchases, and guide them to products and licenses. The role emphasizes friendly service, accurate cash handling, and adherence to company policies to ensure a positive shopping experience.

You will handle returns, process refunds and exchanges, and promote rewards programs while staying knowledgeable about products and promotions. Flexible, part-time hours may apply to support busy periods.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service and communication skills.
• Ability to handle cash and make change accurately.

Responsibilities

• Greet customers promptly and provide information/direction in a friendly manner.
• Handle merchandise returns and complete refund/exchange paperwork.
• Sell hunting and fishing licenses as needed.
• Manage incentive and reward programs.
• Maintain a neat, stocked work area and follow company policies.
• Provide a legendary customer experience by assessing needs and recommending products and programs.

Skills

Customer service

Communication skills

Relationship building

Cash handling

Education

High school diploma or equivalent

Tools

POS system

Job description

Bass Pro Shops in Green Bay, WI seeks a Customer Relations Associate to greet customers, assist with purchases, and guide them to products and licenses. The role emphasizes friendly service, accurate cash handling, and adherence to company policies to ensure a positive shopping experience.

You will handle returns, process refunds and exchanges, and promote rewards programs while staying knowledgeable about products and promotions. Flexible, part-time hours may apply to support busy periods.