Retail Customer Experience Lead

National Black MBA Association; Cincinnati (OH); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

medical/dental/vision

paid holidays/vacation/sick

scholarship program

referral bonuses

HSA

life insurance

short/long term disability

baby/family benefits

Job summary

TJ Maxx in Cincinnati, OH is seeking candidates to lead front-end operations, ensuring a premier customer experience and smooth daily store activity. You will mentor Associates, manage POS coverage, and uphold store policies while promoting loyalty programs.

The role requires retail experience and leadership skills, with a focus on teamwork, communication, and attention to detail. Flexible scheduling, including nights and weekends, is available.

Qualifications

• 1 year retail experience and 6 months leadership experience.
• Strong understanding of merchandising techniques.
• Excellent communication and organizational skills.

Responsibilities

• Creates a positive internal and external customer experience.
• Trains and mentors Associates on front end principles.
• Assigns registers and coordinates breaks for all Associates.
• Addresses customer concerns promptly and maintains a welcoming store.
• Ensures adherence to labor laws, policies, and procedures.
• Promotes loyalty programs and supports safety and shrink goals.

Skills

merchandising

multi-tasking

communication

organization

training others

leadership

Job description

TJ Maxx in Cincinnati, OH is seeking candidates to lead front-end operations, ensuring a premier customer experience and smooth daily store activity. You will mentor Associates, manage POS coverage, and uphold store policies while promoting loyalty programs.

The role requires retail experience and leadership skills, with a focus on teamwork, communication, and attention to detail. Flexible scheduling, including nights and weekends, is available.