Guest Experience Lead

The TJX Companies, Inc.; Cleveland (TN); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health benefits

Job summary

The TJX Companies, Inc. is hiring at TJ Maxx in Cleveland, TN to promote an exceptional customer experience and lead a front-end team. You will model outstanding service, train Associates, and support loyalty programs to drive retention and sales.

We seek candidates with retail experience, leadership potential, and strong communication. The role requires flexibility, including nights and weekends, and a commitment to store standards and customer satisfaction.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to train others.
• Available to work flexible schedule, including nights and weekends.

Responsibilities

• Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Trains and mentors Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.

Skills

Customer service

Leadership

Merchandising

Multi-tasking

Communication

Job description

The TJX Companies, Inc. is hiring at TJ Maxx in Cleveland, TN to promote an exceptional customer experience and lead a front-end team. You will model outstanding service, train Associates, and support loyalty programs to drive retention and sales.

We seek candidates with retail experience, leadership potential, and strong communication. The role requires flexibility, including nights and weekends, and a commitment to store standards and customer satisfaction.