Retail Customer Experience Coach & Training Lead

The TJX Companies, Inc.; Oxford (AL); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/dental/vision

Paid holidays/vacation/sick

Job summary

TJ Maxx in Oxford, Alabama is seeking a motivated team member to help deliver a superior shopping experience. You’ll assist with front-end operations, train Associates on best practices, promote loyalty programs, and coordinate breaks and POS coverage to ensure smooth store flow. Candidates should be available for a flexible schedule including nights and weekends, bring strong merchandising knowledge, and enjoy teamwork.

Prior retail and leadership experience is preferred. TJX Companies, Inc.

Qualifications

• Strong communication and organizational skills with attention to detail.
• Able to multitask and adapt to changing priorities.
• Experience training Associates and promoting customer loyalty programs.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Trains and mentors Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports POS coverage, and coordinates breaks for all Associates.
• Addresses customer concerns promptly to ensure a positive experience.
• Ensures tasks align with store plan and priorities.
• Communicates with management on priorities and progress updates.
• Provides feedback and supports training needs with Management.
• Promotes safety and adherence to policies and labor laws.
• Promotes credit and loyalty programs.
• Supports shrink reduction goals and safety initiatives.
• Other duties as assigned.

Skills

Communication

Multi-tasking

Team player

Train others

Merchandising

Leadership experience

Job description

TJ Maxx in Oxford, Alabama is seeking a motivated team member to help deliver a superior shopping experience. You’ll assist with front-end operations, train Associates on best practices, promote loyalty programs, and coordinate breaks and POS coverage to ensure smooth store flow. Candidates should be available for a flexible schedule including nights and weekends, bring strong merchandising knowledge, and enjoy teamwork.

Prior retail and leadership experience is preferred. TJX Companies, Inc.