Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; Dothan (AL); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

Job summary

TJ Maxx at USA TJ Maxx Store 0027 in Dothan, AL is hiring for a frontline leadership role overseeing front-of-store operations and customer experience. Grow your career by leading Associates, promoting loyalty programs, and ensuring store standards.

Ideal candidates have 1 year in retail and 6 months in a leadership role, strong merchandising knowledge, and the ability to train others; flexible scheduling including nights/weekends is required.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Team player, working effectively with peers and supervisors
• Able to train others
• Available to work flexible schedule, including nights and weekends

Responsibilities

• Creates a positive customer experience
• Promotes honesty and confidentiality
• Takes active role in training and mentoring Associates on front end principles
• Trains and coaches on personalizing the customer experience and promoting loyalty programs
• Assigns registers and coordinates breaks for all Associates
• Addresses customer concerns promptly to ensure a positive experience
• Ensures tasks follow the store plan and priorities are clear
• Communicates priorities and progress to management and Associates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs
• Ensures adherence to labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports shrink reduction goals and programs
• Promotes safety awareness and a safe environment
• Other duties as assigned

Skills

Merchandising

Multi-tasking

Communication

Team player

Train others

Flexible schedule

Job description

TJ Maxx at USA TJ Maxx Store 0027 in Dothan, AL is hiring for a frontline leadership role overseeing front-of-store operations and customer experience. Grow your career by leading Associates, promoting loyalty programs, and ensuring store standards.

Ideal candidates have 1 year in retail and 6 months in a leadership role, strong merchandising knowledge, and the ability to train others; flexible scheduling including nights/weekends is required.