Retail Customer Experience Coach & Trainer

Winners Merchants International, L.P.; United States; On-site; USD 20,000 - 21,000; Part time

Benefits offered by this job

Associate discount

401(k)

Health benefits

Scholarship program

Referral bonuses

Cell phone discounts

Job summary

TJ Maxx at TJX Companies in the United States is seeking caring associates to grow careers and enhance the customer experience. This role involves training peers, managing front-end operations, and promoting loyalty programs while maintaining store standards.

Eligible candidates should have strong merchandising sense, good communication, and the ability to multitask in a fast-paced retail environment. The position offers flexible scheduling including nights and weekends, with competitive hourly

Qualifications

• 1 year retail experience
• 6 months of leadership experience
• Strong merchandising knowledge
• Excellent communication and organizational skills
• Able to train others

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Merchandising

Communication

Teamwork

Leadership

Training

Job description

TJ Maxx at TJX Companies in the United States is seeking caring associates to grow careers and enhance the customer experience. This role involves training peers, managing front-end operations, and promoting loyalty programs while maintaining store standards.

Eligible candidates should have strong merchandising sense, good communication, and the ability to multitask in a fast-paced retail environment. The position offers flexible scheduling including nights and weekends, with competitive hourly