Retail Customer Care & Returns Specialist

IKEA; Centennial (CO); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Generous paid time off, holiday and</n

WiselyPay – get earned wages up to two

Paid parental leave (up to 16 weeks)

KinderCare tuition discount

Retirement and bonus plans

Co‑worker discount, meal deal, and ref

Pet insurance program

Education assistance and learning pro

Safety shoe reimbursement

24/7 telehealth visits

Dental and vision plans

Medical and Rx plans (must work min. 2

A fun and inclusive work environment

Job summary

IKEA is hiring for a Permanent – Full-Time Customer Relations role in Colorado. The position offers 34-40hrs/week with open availability Fri-Sun and requires open availability Mon-Sun in a retail setting. The hourly pay range is $19.91 - $28.12, with benefits and a drug/background check process.

Join a diverse team focused on customer satisfaction, loyalty, and positive shopping experiences, with opportunities for growth within a multichannel retail environment.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escalated to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Job description

IKEA is hiring for a Permanent – Full-Time Customer Relations role in Colorado. The position offers 34-40hrs/week with open availability Fri-Sun and requires open availability Mon-Sun in a retail setting. The hourly pay range is $19.91 - $28.12, with benefits and a drug/background check process.

Join a diverse team focused on customer satisfaction, loyalty, and positive shopping experiences, with opportunities for growth within a multichannel retail environment.