Customer Experience & Returns Specialist - Part Time

IKEA USA; Emeryville, Northern (CA, KY); Hybrid; USD 30,000 - 39,000; Part time

Benefits offered by this job

Paid time off

WiselyPay

Parental leave

KinderCare discount

Retirement plans

Co-worker discount

Pet insurance

Education assistance

Safety shoes

Telehealth

Medical & Rx plans

Dental & Vision

Job summary

IKEA USA in Emeryville, CA is seeking a part-time Retail Associate to provide a positive customer experience through accurate transactions and orders. You will meet customers' needs, solve problems, and build loyalty during the shopping journey.

The role offers an hourly wage of $22–$28.65 with benefits eligibility and open availability across Monday through Sunday. Join us for a supportive team environment and growth opportunities.

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Meets customers' needs, solves problems independently, and recognizes when to escape to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO).
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Skills

Sales / Customer service experience

Job description

IKEA USA in Emeryville, CA is seeking a part-time Retail Associate to provide a positive customer experience through accurate transactions and orders. You will meet customers' needs, solve problems, and build loyalty during the shopping journey.

The role offers an hourly wage of $22–$28.65 with benefits eligibility and open availability across Monday through Sunday. Join us for a supportive team environment and growth opportunities.