Returns & Customer Experience Specialist

IKEA Gruppe; East Palo Alto (CA); On-site; Confidential; Part time

Benefits offered by this job

Generous paid time off

WiselyPay – early wages

Paid parental leave

KinderCare tuition discount

Retirement and bonus plans

Co-worker discount

Meal deal

Referral bonus

Pet insurance program

Education assistance and learning

Safety shoe reimbursement

24/7 telehealth visits

Dental and vision plans

Medical and Rx plans (min 20 hrs/wk)

Inclusive work environment

Job summary

IKEA Gruppe in East Palo Alto is hiring an hourly associate for permanent, part-time work (20–33 hours per week). You’ll handle transactions, assist customers, and guide them through returns and exchanges to ensure a smooth experience. Excellent service and teamwork are expected in a fast-paced retail environment.

The role includes a competitive hourly wage ($22–$28.65) with a broad benefits package and a supportive team culture. Part-time flexibility and evenings/weekends are available.

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Creates a positive customer experience through accurate transactions and orders.
• Meets customers' needs, resolves issues, and escalates when needed.
• Builds loyalty with a positive IKEA shopping journey.
• Fosters emotional connections with customers.
• Assists during handover with service offers and optional add-ons.
• Handles returns and exchanges smoothly, collecting data for follow-up.

Skills

Customer service

Job description

IKEA Gruppe in East Palo Alto is hiring an hourly associate for permanent, part-time work (20–33 hours per week). You’ll handle transactions, assist customers, and guide them through returns and exchanges to ensure a smooth experience. Excellent service and teamwork are expected in a fast-paced retail environment.

The role includes a competitive hourly wage ($22–$28.65) with a broad benefits package and a supportive team culture. Part-time flexibility and evenings/weekends are available.