Customer Experience & Returns Specialist

Inter IKEA Systems B.V.; Centennial (CO); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Generous paid time off

WiselyPay

Paid parental leave

Co-worker discount

Retirement and bonus plans

Medical and Rx plans

Dental and vision plans

Education assistance

Safety boot reimbursement

24/7 telehealth

Job summary

Inter IKEA Systems B.V. in Centennial, CO is seeking a Retail Customer Service and Returns Associate to deliver exceptional customer experiences, handle transactions accurately, and guide customers through returns and exchanges. You will engage with shoppers across channels, resolve issues, and contribute to a positive in-store environment.

The role emphasizes empathy, clear communication, and teamwork within a diverse, welcoming IKEA team committed to the many customers we serve daily.

Qualifications

• Excellent communication and empathy with customers.
• Ability to resolve issues and escalate to manager when needed.
• Accurate recording of transactions and returns to support data-driven improvements.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Meets customers’ needs, solves problems independently, and escalates to a manager when necessary.
• Builds loyalty by ensuring a smooth, positive customer journey during the IKEA shopping experience.
• Provides customers with a simple returns and exchange process while collecting high-quality data for follow-up.

Skills

Customer service

Communication

Problem solving

Multichannel retail

Tools

POS system

Returns processing

Job description

Inter IKEA Systems B.V. in Centennial, CO is seeking a Retail Customer Service and Returns Associate to deliver exceptional customer experiences, handle transactions accurately, and guide customers through returns and exchanges. You will engage with shoppers across channels, resolve issues, and contribute to a positive in-store environment.

The role emphasizes empathy, clear communication, and teamwork within a diverse, welcoming IKEA team committed to the many customers we serve daily.