Customer Experience & Returns Specialist

Inter IKEA Systems B.V.; Orlando (FL); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Generous paid time off

WiselyPay

Paid parental leave

KinderCare tuition discount

Retirement and bonus plans

Co-worker discount

Pet insurance

Education assistance

Safety shoe reimbursement

24/7 telehealth visits

Dental and vision plans

Medical and Rx plans

Job summary

Inter IKEA Systems B.V. is hiring a Retail Customer Service and Returns Associate in Orlando, FL. This part-time role (12-20 hrs/wk) requires availability including nights and weekends.

You will handle transactions, assist customers, and manage returns with a focus on a positive customer experience. Join a team that values inclusivity and customer-centric service, with benefits and opportunities to grow within IKEA's multichannel environment.

Qualifications

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Meets customers' needs, solves problems independently, and escalates to a manager when needed.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple handout experience during handover and offers services as needed.
• Delivers a smooth returns and exchange experience while collecting high-quality data for follow-up.

Responsibilities

• Ensure accurate processing of transactions and orders.
• Assist customers, resolve issues, and escalate to management when necessary.
• Foster positive customer journeys and loyalty through empathetic interactions.
• Guide customers through returns and exchanges with clear data collection.

Skills

Customer service

Problem solving

Communication

Empathy

Job description

Inter IKEA Systems B.V. is hiring a Retail Customer Service and Returns Associate in Orlando, FL. This part-time role (12-20 hrs/wk) requires availability including nights and weekends.

You will handle transactions, assist customers, and manage returns with a focus on a positive customer experience. Join a team that values inclusivity and customer-centric service, with benefits and opportunities to grow within IKEA's multichannel environment.