Retail Customer Service & Returns Associate (Part-Time)

IKEA Gruppe; Portland (OR); On-site; Confidential; Part time

Benefits offered by this job

Generous paid time off

WiselyPay – early wage access

Parental leave

Job summary

IKEA Portland is looking for a customer-focused team member to support in-store operations. You will contribute to accurate transactions, assist customers, and nurture loyal shopping experiences.

The role emphasizes empathy, timely problem-solving, and seamless service during Hand Out and returns. The position offers part-time hours (20-34 hrs/wk) with nights and weekends required, and a broad benefits menu for eligible colleagues.

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Meets customers' needs, solves problems independently, and elevates to a manager when needed.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience during Full Serve Hand Out (FSHO) and sells services when appropriate.
• Handles returns with a smooth process and collects high-quality data for follow-up.

Skills

Customer service

Sales

Job description

IKEA Portland is looking for a customer-focused team member to support in-store operations. You will contribute to accurate transactions, assist customers, and nurture loyal shopping experiences.

The role emphasizes empathy, timely problem-solving, and seamless service during Hand Out and returns. The position offers part-time hours (20-34 hrs/wk) with nights and weekends required, and a broad benefits menu for eligible colleagues.