Retail Customer Service and Returns Associate

Inter IKEA Systems B.V.; Centennial (CO); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Generous paid time off

WiselyPay

Paid parental leave

Co-worker discount

Retirement and bonus plans

Medical and Rx plans

Dental and vision plans

Education assistance

Safety boot reimbursement

24/7 telehealth

Job summary

Inter IKEA Systems B.V. in Centennial, CO is seeking a Retail Customer Service and Returns Associate to deliver exceptional customer experiences, handle transactions accurately, and guide customers through returns and exchanges. You will engage with shoppers across channels, resolve issues, and contribute to a positive in-store environment.

The role emphasizes empathy, clear communication, and teamwork within a diverse, welcoming IKEA team committed to the many customers we serve daily.

Qualifications

• Excellent communication and empathy with customers.
• Ability to resolve issues and escalate to manager when needed.
• Accurate recording of transactions and returns to support data-driven improvements.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Meets customers’ needs, solves problems independently, and escalates to a manager when necessary.
• Builds loyalty by ensuring a smooth, positive customer journey during the IKEA shopping experience.
• Provides customers with a simple returns and exchange process while collecting high-quality data for follow-up.

Skills

Customer service

Communication

Problem solving

Multichannel retail

Tools

POS system

Returns processing

Job description

Retail Customer Service and Returns Associate

\"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.\"

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
• - Meets customers' needs, solves problems independently, and recognizes when to escape to a manager.
• - Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• - Builds emotional connections through meaningful and empathetic interactions with customers.
• - Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• - Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Together as a team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

• JOB TYPE: Permanent – Full-Time
• HOURS: 34-40hrs/week (requires open availability Friday-Sun)
• Shift: Retail Environment
• Must have open availability Monday - Sunday.
• The hourly pay range for this position is $19.91 - $28.12

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/8 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.