Customer Experience & Returns Specialist (Retail)

IKEA Gruppe; Centennial (CO); On-site; Confidential; Part time

Benefits offered by this job

Generous paid time off

WiselyPay

Paid parental leave

KinderCare tuition discount

Retirement plans

Co‑worker discount

Pet insurance program

Education assistance

Safety shoe reimbursement

24/7 telehealth visits

Dental and vision plans

Medical and Rx plans

Inclusive work environment

Job summary

IKEA Centennial is seeking a part-time customer service associate to support daily store operations and ensure a positive shopping experience. You will process transactions, address customer needs, and foster loyalty through friendly, helpful interactions in a busy retail setting.

The role requires open availability Friday–Sunday and 12–20 hours per week, with shifts in a retail environment. A background check and drug test are required.

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escape to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow‑up when scheduled in returns.

Skills

Customer service

Job description

IKEA Centennial is seeking a part-time customer service associate to support daily store operations and ensure a positive shopping experience. You will process transactions, address customer needs, and foster loyalty through friendly, helpful interactions in a busy retail setting.

The role requires open availability Friday–Sunday and 12–20 hours per week, with shifts in a retail environment. A background check and drug test are required.