Retail Customer Experience & Returns Specialist

IKEA; Portland (OR); On-site; USD 26,000 - 36,000; Part time

Benefits offered by this job

Generous paid time off

WiselyPay – early wage access

Parental leave

Job summary

IKEA Portland is seeking a part-time associate to create a positive customer experience through accurate transactions and helpful service. You will meet customer needs, build loyalty, and guide shoppers with empathy during the entire IKEA journey.

The role requires flexibility to work nights and weekends in a retail environment, with an hourly pay range of $18.67–$26.37. Eligible co-workers receive comprehensive benefits and a supportive team culture.

Qualifications

• 1 year sales or customer service experience preferred.
• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Meets customers' needs, solves problems independently, and recognizes when to elevate to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Meets customers' needs, solves problems independently, and recognizes when to elevate to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO).
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Skills

Sales experience

Customer service

Job description

IKEA Portland is seeking a part-time associate to create a positive customer experience through accurate transactions and helpful service. You will meet customer needs, build loyalty, and guide shoppers with empathy during the entire IKEA journey.

The role requires flexibility to work nights and weekends in a retail environment, with an hourly pay range of $18.67–$26.37. Eligible co-workers receive comprehensive benefits and a supportive team culture.