Retail Customer Service and Returns Associate

IKEA; Centennial (CO); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Generous paid time off, holiday and</n

WiselyPay – get earned wages up to two

Paid parental leave (up to 16 weeks)

KinderCare tuition discount

Retirement and bonus plans

Co‑worker discount, meal deal, and ref

Pet insurance program

Education assistance and learning pro

Safety shoe reimbursement

24/7 telehealth visits

Dental and vision plans

Medical and Rx plans (must work min. 2

A fun and inclusive work environment

Job summary

IKEA is hiring for a Permanent – Full-Time Customer Relations role in Colorado. The position offers 34-40hrs/week with open availability Fri-Sun and requires open availability Mon-Sun in a retail setting. The hourly pay range is $19.91 - $28.12, with benefits and a drug/background check process.

Join a diverse team focused on customer satisfaction, loyalty, and positive shopping experiences, with opportunities for growth within a multichannel retail environment.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escalated to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Job description

WHY WE WILL LOVE YOU

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

WHAT YOU'LL BE DOING DAY TO DAY

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escalated to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

TOGETHER AS A TEAM

At IKEA it’s all about our customers, and in Customer Relations we build and retain long‑lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

JOB TYPE: Permanent – Full-Time

HOURS: 34-40hrs/week (requires open availability Friday-Sun)

Shift: Retail Environment

Must have open availability Monday - Sunday.

The hourly pay range for this position is $19.91 - $28.12

BENEFITS & PERKS

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co‑worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.