Retail CSR: Build Loyalty & Earn Commission

Kimbrell’s Home Furnishings (Furniture Distributors, Inc.); Monroe (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Commission

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Kimbrell’s Furniture is seeking a Customer Service Representative (CSR) to enhance the in-store experience by supporting sales and customer service efforts. The CSR will build customer relationships, guide buyers through the purchasing journey, and provide ongoing account support in a dynamic retail environment.

Ideal candidates have strong communication, a sales mindset, and the ability to work collaboratively with the store team.

Qualifications

• Strong customer service and interpersonal skills.
• Excellent communication and relationship-building abilities.
• Sales-minded with a passion for helping customers.
• Basic understanding of financial transactions or willingness to learn.
• Strong organizational and multitasking skills.
• Ability to work effectively in a fast-paced, team-oriented retail environment.

Responsibilities

• Provide a welcoming, professional, and engaging customer experience across all interactions.
• Build strong customer relationships to drive loyalty, repeat business, and referrals.
• Support customers throughout the purchasing journey, including follow-up and ongoing communication.
• Partner with sales associates to support sales activities and contribute to revenue growth.
• Conduct customer outreach, follow-ups, and assist with promotions, events, and business development efforts.
• Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance.
• Maintain and support customer accounts by addressing questions, explaining payment options, and resolving concerns with professionalism.
• Process payments, maintain accurate records, and protect customer information in accordance with company policies.
• Support daily store operations, including administrative tasks, recordkeeping, and use of POS systems.
• Collaborate with team members to ensure efficient store performance and a positive work environment.
• Perform other duties as assigned

Skills

Customer service

Communication

Sales mindset

Financial transactions

Organization

Multitasking

Professionalism

Education

High school diploma or equivalent

Tools

POS systems

Job description

Kimbrell’s Furniture is seeking a Customer Service Representative (CSR) to enhance the in-store experience by supporting sales and customer service efforts. The CSR will build customer relationships, guide buyers through the purchasing journey, and provide ongoing account support in a dynamic retail environment.

Ideal candidates have strong communication, a sales mindset, and the ability to work collaboratively with the store team.