Customer Experience & Sales Pro — Commission & Benefits

Kimbrells; Gaffney (SC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

401(k) matching

Paid time off

Training & development

Opportunity for advancement

Employee discounts

+ Commision

Job summary

Kimbrell’s Furniture in South Carolina is seeking a Customer Service Representative to provide an exceptional in-store experience, assist customers through the purchasing journey, and support the store team in driving sales and customer satisfaction.

The CSR role emphasizes relationship-building, accurate transaction handling, and promoting a positive, high-performing retail environment. Candidates with strong communication, organizational, and problem-solving skills excel here.

Qualifications

• High school diploma or equivalent preferred; equivalent combination of education and relevant experience will be considered
• Strong customer service and interpersonal skills
• Excellent communication and relationship-building abilities
• Sales-minded with a passion for helping customers
• Basic understanding of financial transactions or willingness to learn
• Strong organizational and multitasking skills
• Ability to thrive in a fast-paced, team-oriented retail environment
• Bilingual English-Spanish ability may be a plus based on store staffing needs

Responsibilities

• Provide a welcoming, professional, and engaging customer experience across all interactions
• Build strong customer relationships to drive loyalty, repeat business, and referrals
• Support customers throughout the purchasing journey, including follow-up and ongoing communication
• Partner with sales associates to support sales activities and contribute to revenue growth
• Conduct customer outreach, follow-ups, and assist with promotions, events, and business development efforts
• Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance
• Maintain and support customer accounts by addressing questions, explaining payment options, and resolving concerns with professionalism
• Process payments, maintain accurate records, and protect customer information in accordance with company policies
• Support daily store operations, including administrative tasks, recordkeeping, and use of POS systems
• Collaborate with team members to ensure efficient store performance and a positive work environment
• Perform other duties as assigned

Skills

Strong customer service

Excellent communication

Sales-oriented

Basic financial transactions

Organizational skills

Team collaboration

Education

High school diploma or equivalent

Tools

POS systems

Job description

Kimbrell’s Furniture in South Carolina is seeking a Customer Service Representative to provide an exceptional in-store experience, assist customers through the purchasing journey, and support the store team in driving sales and customer satisfaction.

The CSR role emphasizes relationship-building, accurate transaction handling, and promoting a positive, high-performing retail environment. Candidates with strong communication, organizational, and problem-solving skills excel here.