Retail CSR: Commission, Benefits, and Career Growth

Kimbrells; Charlotte (NC); On-site; USD 19,286,000 - 28,930,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

401(k) matching

Paid time off

Training & development

Employee discounts

Commission

Opportunity for advancement

Job summary

Kimbrell’s Furniture is seeking a Customer Service Representative (CSR) to deliver an exceptional in-store experience by supporting sales and customer service efforts. The CSR will build customer relationships, guide customers through the purchasing journey, and ensure a seamless experience from initial engagement through ongoing account support.

The role partners with the store team to drive business, enhance customer satisfaction, and maintain a high-performing retail environment.

Qualifications

• High school diploma or equivalent; relevant experience considered
• Strong customer service and interpersonal skills
• Excellent communication and relationship-building abilities
• Sales-minded with a passion for helping customers
• Basic understanding of financial transactions or willingness to learn
• Strong organizational and multitasking skills
• Ability to thrive in a fast-paced, team-oriented retail environment

Responsibilities

• Provide a welcoming, professional customer experience across all interactions
• Build strong customer relationships to drive loyalty and referrals
• Support customers throughout the purchasing journey with follow-up and ongoing communication
• Partner with sales associates to support sales activities and revenue growth
• Conduct customer outreach, follow-ups, and assist with promotions and events
• Assist customers with financing options and transaction processing while ensuring accuracy and compliance
• Maintain customer accounts and address questions, explain payment options, and resolve concerns
• Process payments, maintain records, and protect customer information per company policies
• Support daily store operations, including administrative tasks and POS use
• Collaborate with team members to ensure efficient store performance and a positive environment
• Perform other duties as assigned

Skills

Customer service

Communication

Relationship-building

Sales mindset

Financial transactions basics

Organizational skills

Multitasking

Teamwork

Professionalism

Education

High school diploma or equivalent

Job description

Kimbrell’s Furniture is seeking a Customer Service Representative (CSR) to deliver an exceptional in-store experience by supporting sales and customer service efforts. The CSR will build customer relationships, guide customers through the purchasing journey, and ensure a seamless experience from initial engagement through ongoing account support.

The role partners with the store team to drive business, enhance customer satisfaction, and maintain a high-performing retail environment.