Retail CSR: Flexible Schedule & Growth Path

Alphagraphicsfranchise; Loveland (CO); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Advancement opportunities

Paid time off

Training & development

Competitive compensation

Flexible scheduling

Team environment

Career path development

Job summary

AlphaGraphics Loveland is seeking a friendly, customer-focused Customer Service Representative to join our tight-knit, full-time team. You will be the primary liaison for customers, handling inquiries, walk-ins, and emails while presenting our products and capabilities with accuracy and courtesy.

You will build lasting relationships, collaborate with the support team, and help ensure customer needs are met with timely, effective solutions, reflecting our commitment to quality service and

Qualifications

• Experience conducting customer needs assessments and evaluating customer satisfaction.
• Ability to build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.

Responsibilities

• Serve as the primary internal representative of the organization.
• Answer inbound calls, assist walk-in clients, and respond to emails.
• Convey our expertise in products, services, and capabilities to clients.
• Communicate client requirements to the support team.
• Convey to clients by telephone, in-person, or through email, information about products or services; take or enter orders; and maintain communication regarding the status of their products.
• Complete estimates for requested services, collect deposits or payments, or arrange billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

Skills

Customer needs assessment

Quality standards

Customer satisfaction

Job description

AlphaGraphics Loveland is seeking a friendly, customer-focused Customer Service Representative to join our tight-knit, full-time team. You will be the primary liaison for customers, handling inquiries, walk-ins, and emails while presenting our products and capabilities with accuracy and courtesy.

You will build lasting relationships, collaborate with the support team, and help ensure customer needs are met with timely, effective solutions, reflecting our commitment to quality service and