Customer Service Representative

Alphagraphicsfranchise; Loveland (CO); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Advancement opportunities

Paid time off

Training & development

Competitive compensation

Flexible scheduling

Team environment

Career path development

Job summary

AlphaGraphics Loveland is seeking a friendly, customer-focused Customer Service Representative to join our tight-knit, full-time team. You will be the primary liaison for customers, handling inquiries, walk-ins, and emails while presenting our products and capabilities with accuracy and courtesy.

You will build lasting relationships, collaborate with the support team, and help ensure customer needs are met with timely, effective solutions, reflecting our commitment to quality service and

Qualifications

• Experience conducting customer needs assessments and evaluating customer satisfaction.
• Ability to build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.

Responsibilities

• Serve as the primary internal representative of the organization.
• Answer inbound calls, assist walk-in clients, and respond to emails.
• Convey our expertise in products, services, and capabilities to clients.
• Communicate client requirements to the support team.
• Convey to clients by telephone, in-person, or through email, information about products or services; take or enter orders; and maintain communication regarding the status of their products.
• Complete estimates for requested services, collect deposits or payments, or arrange billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

Skills

Customer needs assessment

Quality standards

Customer satisfaction

Job description

Our tight-knit team in Loveland, Colorado, is actively seeking a Customer Service Representative (CSR) to join us full-time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

Benefits:

• 401(k)
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development

Customer Service Representative Perks and Benefits:

• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

More than anything, we’re looking for a highly collaborative and dependable Retail Customer Service Representative (CSR) who is driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in our company's success, and we value contributions from each team member.

Customer Service Representative (CSR) Daily Tasks:

• Serve as the primary internal representative of the organization.
• Answer inbound calls, assist walk-in clients, and respond to emails.
• Convey our expertise in products, services, and capabilities to clients.
• Communicate client requirements to the support team.
• Convey to clients by telephone, in-person, or through email, information about products or services; take or enter orders; and maintain communication regarding the status of their products.
• Complete estimates for requested services, collect deposits or payments, or arrange billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

Customer Service Representative (CSR) Role Qualifications:

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

AlphaGraphics is an established leader in the Printing, Design, and Shipping industries. Our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.