Retail Customer Success Advocate — Flexible Scheduling

AlphaGraphics - US438; Denver (CO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive Compensation

Flexible Scheduling

Career path development

Hard work, collaboration, humanity, fun, and laughter

Job summary

AlphaGraphics - US438 in Denver is seeking a full-time Retail Customer Service Representative (CSR) to join a dedicated team. The CSR will establish and maintain positive relationships with customers, effectively communicate their needs, and provide product expertise. Strong communication skills and the ability to build relationships are essential for the role. The position offers competitive compensation, flexible scheduling, and opportunities for career development, all within a collaborative and fun work environment.

Qualifications

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify strengths and weaknesses.

Responsibilities

• Serve as the primary internal representative of the organization.
• Convey expertise in products, services, and capabilities.
• Serve as an external key educator to the community.
• Communicate customer requirements to the support team.
• Confer with customers to provide information about products or services.
• Determine charges for services, collect deposits, or arrange for billing.
• Attract potential customers by answering product queries.

Skills

Customer needs assessments

Building relationships

Communication skills

Critical thinking

Job description

AlphaGraphics - US438 in Denver is seeking a full-time Retail Customer Service Representative (CSR) to join a dedicated team. The CSR will establish and maintain positive relationships with customers, effectively communicate their needs, and provide product expertise. Strong communication skills and the ability to build relationships are essential for the role. The position offers competitive compensation, flexible scheduling, and opportunities for career development, all within a collaborative and fun work environment.