Retail CSR: Flexible Schedule & Growth Path

AlphaGraphics Northbrook / Deerfield; Loveland (CO); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Competitive Compensation

Flexible Scheduling

Career path development

Job summary

AlphaGraphics in Loveland, Colorado, is seeking a collaborative Customer Service Representative (CSR) to join our small, fast-paced team full-time. You will establish and maintain positive customer relationships, ensuring their requirements are met while promoting our products and services.

The role emphasizes internal coordination, clear communication, and a proactive approach to solving client needs, with opportunities to contribute to business growth and service excellence.

Qualifications

• Experience conducting customer needs assessments and measuring service quality.
• Ability to build strong relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to help people and improve client satisfaction.

Responsibilities

• Serve as the primary internal representative of the organization.
• Answer inbound calls, assist walk-in clients, and respond to emails.
• Convey our expertise in products, services, and capabilities to clients.
• Communicate client requirements to the support team.
• Take orders, provide status updates, and manage communications via calls, in person, or email.
• Complete estimates for requested services and coordinate billing.

Skills

Customer relationship building

Needs assessment

Communication skills

Team collaboration

Problem solving

Job description

AlphaGraphics in Loveland, Colorado, is seeking a collaborative Customer Service Representative (CSR) to join our small, fast-paced team full-time. You will establish and maintain positive customer relationships, ensuring their requirements are met while promoting our products and services.

The role emphasizes internal coordination, clear communication, and a proactive approach to solving client needs, with opportunities to contribute to business growth and service excellence.