Customer Service Representative

AlphaGraphics Northbrook / Deerfield; Loveland (CO); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Competitive Compensation

Flexible Scheduling

Career path development

Job summary

AlphaGraphics in Loveland, Colorado, is seeking a collaborative Customer Service Representative (CSR) to join our small, fast-paced team full-time. You will establish and maintain positive customer relationships, ensuring their requirements are met while promoting our products and services.

The role emphasizes internal coordination, clear communication, and a proactive approach to solving client needs, with opportunities to contribute to business growth and service excellence.

Qualifications

• Experience conducting customer needs assessments and measuring service quality.
• Ability to build strong relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to help people and improve client satisfaction.

Responsibilities

• Serve as the primary internal representative of the organization.
• Answer inbound calls, assist walk-in clients, and respond to emails.
• Convey our expertise in products, services, and capabilities to clients.
• Communicate client requirements to the support team.
• Take orders, provide status updates, and manage communications via calls, in person, or email.
• Complete estimates for requested services and coordinate billing.

Skills

Customer relationship building

Needs assessment

Communication skills

Team collaboration

Problem solving

Job description

Benefits:

• 401(k)


• Employee discounts


• Opportunity for advancement


• Paid time off


• Training & development

Our tight-knit team in Loveland, Colorado, is actively seeking a Customer Service Representative (CSR) to join us full-time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

Customer Service Representative Perks and Benefits

• Competitive Compensation


• Flexible Scheduling


• Hard work, collaboration, humanity, fun, and laughter


• Career path development

More than anything, we’re looking for a highly collaborative and dependable Retail Customer Service Representative (CSR) who is driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in our company's success, and we value contributions from each team member.

Customer Service Representative (CSR) Daily Tasks

• Serve as the primary internal representative of the organization.


• Answer inbound calls, assist walk-in clients, and respond to emails.


• Convey our expertise in products, services, and capabilities to clients.


• Communicate client requirements to the support team.


• Convey to clients by telephone, in-person, or through email, information about products or services; take or enter orders; and maintain communication regarding the status of their products.


• Complete estimates for requested services, collect deposits or payments, or arrange billing.


• Attract potential customers by answering product and service questions and suggesting information about other products and services.

Customer Service Representative (CSR) Role Qualifications

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.


• Ability to effectively build relationships with customers and teammates.


• Strong written and verbal communication skills.


• Desire to continuously look for ways to help people.


• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

AlphaGraphics is an established leader in the Printing, Design, and Shipping industries. Our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.

• AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.