Retail CSR: Flexible Schedule & Growth Path

AlphaGraphics Northbrook / Deerfield; Reisterstown (MD); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Career development

Training & development

Positive team culture

Job summary

AlphaGraphics is seeking a Retail Customer Service Representative (CSR) to join our Maryland-based team. This full-time role focuses on building positive customer relationships by understanding needs and ensuring satisfaction with our products and services.

You will serve as the primary contact, educate customers about offerings, process orders, and collaborate with teammates to deliver high-quality service in a fast-paced environment.

Qualifications

• Experience in assessing customer needs and delivering quality service.
• Ability to build strong relationships with customers and teammates.
• Excellent written and verbal communication skills.
• Desire to help people and improve customer satisfaction.
• Strong critical thinking to evaluate solutions.

Responsibilities

• Serve as the primary internal representative of the organization.
• Convey our expertise in products, services, and capabilities to customers.
• Educate the community and customers about offerings.
• Communicate customer requirements to the support team per policies.
• Talk with customers by phone or in-person to provide information, take orders, or address complaints.
• Determine charges, collect deposits or payments, and arrange billing.
• Attract potential customers by answering questions and suggesting products/services.

Skills

Customer service

Relationship building

Communication skills

Problem solving

Team collaboration

Job description

AlphaGraphics is seeking a Retail Customer Service Representative (CSR) to join our Maryland-based team. This full-time role focuses on building positive customer relationships by understanding needs and ensuring satisfaction with our products and services.

You will serve as the primary contact, educate customers about offerings, process orders, and collaborate with teammates to deliver high-quality service in a fast-paced environment.