Customer Success Specialist (Flexible Hours & Growth)

Alphagraphicsfranchise; Santa Monica (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Advancement

Paid time off

Training

Competitive pay

Flexible scheduling

Team spirit

Career path

Job summary

AlphaGraphics US763 is seeking a full-time Customer Service Representative (CSR) to build and maintain positive customer relationships. You will communicate product capabilities, answer questions, and guide customers through orders, billing, and service details.

The role emphasizes collaboration, reliability, and a customer-first approach in a fast-paced, local team environment. You will represent the franchisee, delivering friendly service and accurate information to drive satisfaction.

Qualifications

• Experience conducting customer needs assessments and meeting quality standards for service.
• Ability to build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking to identify strengths/weaknesses of solutions.

Responsibilities

• Serve as the primary internal representative of the organization.
• Explain products, services, and capabilities to customers.
• Act as educator to the community and customers.
• Communicate customer requirements to the support team per policies.
• Talk with customers by phone or in person to provide information, enter orders, or handle inquiries.

Skills

Customer relationships

Communication

Problem solving

Help-oriented

Critical thinking

Job description

AlphaGraphics US763 is seeking a full-time Customer Service Representative (CSR) to build and maintain positive customer relationships. You will communicate product capabilities, answer questions, and guide customers through orders, billing, and service details.

The role emphasizes collaboration, reliability, and a customer-first approach in a fast-paced, local team environment. You will represent the franchisee, delivering friendly service and accurate information to drive satisfaction.