Customer Service Pro — Flexible Hours & Growth Path

AlphaGraphics of Greenway Plaza; Loveland (CO); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Advanced opportunities

Paid time off

Training & development

Competitive compensation

Flexible scheduling

Career path development

Job summary

AlphaGraphics in Loveland, Colorado is seeking a full-time Customer Service Representative (CSR) to build lasting relationships with customers and ensure their needs are met.

You will handle calls, walk-ins, and emails while conveying product knowledge and coordinating with the support team to fulfill orders and service requests. Training and advancement opportunities are emphasized in a collaborative environment.

Qualifications

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

Responsibilities

• Serve as the primary internal representative of the organization.
• Answer inbound calls, assist walk-in clients, and respond to emails.
• Convey our expertise in products, services, and capabilities to clients.
• Communicate client requirements to the support team.
• Convey to clients by telephone, in-person, or through email, information about products or services; take or enter orders; and maintain communication regarding the status of their products.
• Complete estimates for requested services, collect deposits or payments, or arrange billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

Job description

AlphaGraphics in Loveland, Colorado is seeking a full-time Customer Service Representative (CSR) to build lasting relationships with customers and ensure their needs are met.

You will handle calls, walk-ins, and emails while conveying product knowledge and coordinating with the support team to fulfill orders and service requests. Training and advancement opportunities are emphasized in a collaborative environment.