Customer Experience Pro | Flexible Hours & Growth Path

AlphaGraphics US 219; Loveland (CO); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Competitive compensation

Flexible scheduling

Advancement opportunities

Training & development

Job summary

AlphaGraphics US 219 in Loveland, Colorado is seeking a full-time Customer Service Representative to build positive relationships with customers and ensure their needs are met. This role is based on-site in Loveland and offers room for advancement within a collaborative, fast-paced team.

You will handle inbound calls, walk-ins, and emails, explain products and services, and coordinate with the support team to deliver accurate estimates and timely orders.

Qualifications

• Experience conducting customer needs assessments and evaluating satisfaction.
• Ability to build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously help people.
• Critical thinking to evaluate solutions or approaches.

Responsibilities

• Serve as the primary internal representative of the organization.
• Answer inbound calls, assist walk-in clients, and respond to emails.
• Convey our expertise in products, services, and capabilities to clients.
• Communicate client requirements to the support team.
• Relay product/service information to clients; take or enter orders; maintain status of their products.
• Complete estimates for requested services, collect deposits or payments, or arrange billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

Skills

Customer needs assessments

Relationship building

Written & verbal communication

Help others

Critical thinking

Job description

AlphaGraphics US 219 in Loveland, Colorado is seeking a full-time Customer Service Representative to build positive relationships with customers and ensure their needs are met. This role is based on-site in Loveland and offers room for advancement within a collaborative, fast-paced team.

You will handle inbound calls, walk-ins, and emails, explain products and services, and coordinate with the support team to deliver accurate estimates and timely orders.