Retail Computer Technician: Service & Repair Pro

Socket.dev; Miami (FL); On-site; USD 21,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

401K plan

Paid time off

Employee discount

Tuition reimbursement

Career advancement opportunities

Job summary

Micro Center is seeking self-motivated Retail Computer Technicians in a fast-paced environment. You will provide in-person consultations at the service counter, guide customers through repair options, and diagnose a range of computer devices while maintaining clear communication about repair status.

The role offers base pay starting at $15/hour with productivity incentives that can raise hourly wages to $18-$35 plus SPIFFs, with comprehensive benefits for full-time associates.

Qualifications

• High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred.
• CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire.
• Excellent communication & interpersonal skills with ability to multi-task and adjust priorities.
• Physical requirements: lift up to 50 lbs., stand for prolonged periods.
• Shifts include hours before and after the store is open to the public and may include mornings, nights, weekends and holidays.

Responsibilities

• Provide in-person consultations and troubleshooting at the service counter for various computers and retail products.
• Recommend service solutions including data backups, antivirus, extended warranties, and subscriptions.
• Identify and document hardware or software problems across devices (desktops, laptops, mobiles, TVs, monitors).
• Assemble custom computers for BYO sales.
• Maintain certifications and stay updated on products and technologies.
• Handle cash till, customer transactions, and maintain a clean, stocked service area.

Skills

Customer service

Technical troubleshooting

Communication

Multi-tasking

Certification readiness

Education

High School diploma or equivalent

CompTIA A+ certification

Apple ACMT/ACiT certifications

Job description

Micro Center is seeking self-motivated Retail Computer Technicians in a fast-paced environment. You will provide in-person consultations at the service counter, guide customers through repair options, and diagnose a range of computer devices while maintaining clear communication about repair status.

The role offers base pay starting at $15/hour with productivity incentives that can raise hourly wages to $18-$35 plus SPIFFs, with comprehensive benefits for full-time associates.