Retail Clienteling PM - Ground-Up Store Experience Lead

1872 Consulting; New York (NY); Hybrid; USD 162,000 - 198,000; Full time

Job summary

1872 Consulting is seeking a product leader to own a new store-associate clienteling capability from inception. You will shape product vision, roadmaps, and release scope, partnering with UX design and engineering to define what great clienteling looks like.

Initial discovery in New York-area stores precedes a largely remote rollout, with travel as needed and close collaboration with stakeholders. You will drive discovery, define and own the backlog, and ensure backlog items have clear epics,

Qualifications

• 6+ years of product management with direct ownership of a retail clienteling product or capability
• Experience with store-associated applications and personalized outreach
• Strong fluency in omnichannel systems (POS, CRM/CDP, loyalty, inventory, OMS) and data quality

Responsibilities

• Lead store discovery, associate interviews, and current-state mapping of selling workflows
• Define vision, objectives, roadmap, and release scope; own and defend the backlog
• Write epics, user stories, and acceptance criteria for engineering & QA
• Drive integration decisions across POS, CRM, loyalty, catalog, inventory, and order management
• Validate releases against requirements and lead rollout readiness

Skills

Product management

Retail clienteling

Store discovery

Roadmapping

User stories & acceptance criteria

APIs & data quality

Stakeholder communication

Tools

POS systems

CRM/CDP

Loyalty systems

Inventory systems

OMS

Job description

1872 Consulting is seeking a product leader to own a new store-associate clienteling capability from inception. You will shape product vision, roadmaps, and release scope, partnering with UX design and engineering to define what great clienteling looks like.

Initial discovery in New York-area stores precedes a largely remote rollout, with travel as needed and close collaboration with stakeholders. You will drive discovery, define and own the backlog, and ensure backlog items have clear epics,