Senior Product Manager- Clienteling (Retail)

1872 Consulting; New York (NY); Hybrid; USD 162,000 - 198,000; Full time

Job summary

1872 Consulting is seeking a product leader to own a new store-associate clienteling capability from inception. You will shape product vision, roadmaps, and release scope, partnering with UX design and engineering to define what great clienteling looks like.

Initial discovery in New York-area stores precedes a largely remote rollout, with travel as needed and close collaboration with stakeholders. You will drive discovery, define and own the backlog, and ensure backlog items have clear epics,

Qualifications

• 6+ years of product management with direct ownership of a retail clienteling product or capability
• Experience with store-associated applications and personalized outreach
• Strong fluency in omnichannel systems (POS, CRM/CDP, loyalty, inventory, OMS) and data quality

Responsibilities

• Lead store discovery, associate interviews, and current-state mapping of selling workflows
• Define vision, objectives, roadmap, and release scope; own and defend the backlog
• Write epics, user stories, and acceptance criteria for engineering & QA
• Drive integration decisions across POS, CRM, loyalty, catalog, inventory, and order management
• Validate releases against requirements and lead rollout readiness

Skills

Product management

Retail clienteling

Store discovery

Roadmapping

User stories & acceptance criteria

APIs & data quality

Stakeholder communication

Tools

POS systems

CRM/CDP

Loyalty systems

Inventory systems

OMS

Job description

Work Model: Hybrid during initial discovery (22 weeks); fully remote afterward

Compensation: Up to $180K

Company

We are a fast-growing, award-recognized digital engineering firm that partners with major consumer brands on high-impact transformation programs. Our teams bring product, design, engineering, data, and AI together to build modern customer and associate experiences. This role anchors a new clienteling program for a specialty apparel retailer that is investing heavily in personalization and the store experience.

Position

You will own a store-associate clienteling capability from the ground up: in-store discovery, product vision and roadmap, requirements and prioritization, and delivery through rollout across three release waves. During discovery you will be in New York-area stores with associates, store leaders, and senior business stakeholders; afterward you will work primarily remotely with project-driven travel. You report to our delivery leadership, partner with a lead UX designer and the engineering team, and are the single point of product decisions for a client that is relying on you to define what great clienteling looks like.

What you will do

• Lead store discovery, associate interviews, and current-state mapping of selling workflows


• Define vision, objectives, roadmap, and release scope; own and defend the backlog


• Write epics, user stories, and acceptance criteria that engineering & QA can execute without ambiguity


• Drive integration decisions across POS, CRM and customer data, loyalty, catalog, inventory, and order management


• Validate releases against approved requirements and lead rollout readiness

What you bring

• 6+ years of product management (8+ preferred) with direct ownership of a retail clienteling product or capability


• Hands-on experience with store-associate applications: client books, customer profiles, personalized outreach, sales attribution, associate adoption


• Strong retail and omnichannel systems fluency (POS, CRM/CDP, loyalty, inventory, OMS) and comfort with APIs and data quality


• Proven discovery-to-delivery ownership, from store discovery through rollout


• Presence with store leaders and senior stakeholders; crisp written and verbal communication

Preferred: specialty, apparel, or luxury retail; platforms such as Tulip, Salesfloor, Endear, KWI, NewStore, Mad Mobile, or Salesforce; all-store rollout and change management; consulting or client-delivery background; AI-enabled recommendations.