Retail Client Engagement Lead - Training & Analytics

Brobston Group; New York (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

The Brobston Group is seeking a Client Development Manager to advance clienteling initiatives across the Northeast retail network. You will train store teams and field leaders to strengthen client relationships, drive sales, and improve client acquisition, reactivation.

Responsibilities include coaching teams on clienteling tools, visiting stores for in-person and virtual training, analyzing client activity and market trends, and collaborating with regional leaders across operations, marketing,

Qualifications

• Experience in retail field and store environments.
• Proven success driving client engagement results and training employees.
• Proficiency with Word, Excel, PowerPoint, and Outlook; aptitude for learning tech.

Responsibilities

• Train retail teams on clienteling tools, metrics, customer outreach, and relationship management.
• Visit stores and lead in-person and virtual training to assess adoption of key initiatives.
• Analyze client activity, sales performance, market trends, and business opportunities; prepare reports and presentations.
• Partner with regional and district leaders and teams across store operations, marketing, IT, business intelligence, sales, and product development.
• Gather user feedback and support process and software improvements.

Skills

Client engagement

Training employees

Communication

Analytical skills

Problem-solving

Interpersonal skills

Independent & collaborative

Tools

Word

Excel

PowerPoint

Outlook

Job description

The Brobston Group is seeking a Client Development Manager to advance clienteling initiatives across the Northeast retail network. You will train store teams and field leaders to strengthen client relationships, drive sales, and improve client acquisition, reactivation.

Responsibilities include coaching teams on clienteling tools, visiting stores for in-person and virtual training, analyzing client activity and market trends, and collaborating with regional leaders across operations, marketing,