Client Development Lead: Clienteling & Retail Growth

BoF Careers; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Ralph Lauren Corporation in New York City seeks a Client Development Manager to advance clienteling across the region. You will train sales teams on tools like Concierge, JRNI, iPads, iPhones, and Endless Aisle while aligning with store operations, marketing, IT and BI to drive adoption and sales growth.

The role requires strong relationship skills, ability to deliver on targets, and willingness to travel weekends.

Qualifications

• Strong communication and presentation abilities.
• Proven track record in retail or clienteling training.
• Experience training store teams on tools and processes.
• Analytical mindset with ability to translate data into action.

Responsibilities

• Train store teams on Clientelling tools (e.g., Concierge, JRNI, iPads, iPhones).
• Develop and deliver on-site and virtual trainings for retail staff.
• Collaborate with store ops, marketing, IT and BI to align strategies.
• Prepare reports on client activities, sales, and market trends.
• Drive adoption of client development initiatives and measure outcomes.
• Identify opportunities to improve workflows and client engagement.

Skills

Computer proficiency

Retail field experience

Training employees

Communication skills

Analytical skills

Travel required

Teamwork

Excel

PowerPoint

Tools

Excel

PowerPoint

Job description

Ralph Lauren Corporation in New York City seeks a Client Development Manager to advance clienteling across the region. You will train sales teams on tools like Concierge, JRNI, iPads, iPhones, and Endless Aisle while aligning with store operations, marketing, IT and BI to drive adoption and sales growth.

The role requires strong relationship skills, ability to deliver on targets, and willingness to travel weekends.