Clienteling Growth & Training Lead

Ralph Lauren; New York (NY); On-site; USD 100,000 - 120,000; Full time

Job summary

Ralph Lauren Corporation is seeking a Client Development Manager to advance clienteling initiatives across our retail network in the United States. You will train sales teams, partner with store operations, marketing, IT and BI to drive client acquisition, retention, and migration.

The role emphasizes expert relationship management, cross-functional collaboration, and ongoing reporting to align with company strategy. Weekend hours and travel are required.

Qualifications

• Expert in client relationship management and ability to train and develop skills in maintaining strong relationships with key clients, understanding their needs and ensuring their satisfaction.
• Experience in retail field leadership is a plus.
• Weekend hours and travel required.

Responsibilities

• Identify opportunities for sales growth and develop strategies to achieve sales targets.
• Develop and train retail teams on Clientelling tools including but not limited to: Concierge, JRNI, iPads, iPhones, Endless Aisle, Consignment, In-Store Standards, External Stylists Program, New Hire Onboarding.
• Develop and train retail teams on Clientelling metrics including but not limited to: Client Acquisition, Client Retention, Client Reactivation.
• Prepare regular reports on client activities, sales performance, and market trends.
• Support stores’ strategies with personalized and curated client outreach and relationship management ensuring consistency with overall company objectives and strategy.
• Compile user feedback and contribute to ongoing improvements in process and software.
• Conduct store visits to train and support team and make assessments on the fluency of store teams on key initiatives such as Clienteling, More Ways to Shop,etc.
• Foster strong relationships and partnership with Regional Directors and District Directors to drive adoption and behaviors in stores.
• Lead on-site and virtual trainings for store teams.

Skills

Clienteling

Training

Relationship management

Sales strategy

Tools

JRNI

iPads

iPhones

Endless Aisle

Job description

Ralph Lauren Corporation is seeking a Client Development Manager to advance clienteling initiatives across our retail network in the United States. You will train sales teams, partner with store operations, marketing, IT and BI to drive client acquisition, retention, and migration.

The role emphasizes expert relationship management, cross-functional collaboration, and ongoing reporting to align with company strategy. Weekend hours and travel are required.