Retail Client Experience Specialist

tcbrands; Troy (MI); On-site; USD 28,000 - 42,000; Full time

Job summary

TravisMathew in Troy, MI is seeking a Client Associate to elevate the in-store sales and service experience. This role supports our premium lifestyle performance brand, helping clients find the right apparel while delivering standout service.

You will join a team focused on sales culture, KPI achievement, and profitable store operations. The ideal candidate has at least one year in client services, excels at communication, and can work non-traditional hours including weekends and evenings.

Qualifications

• Minimum 1 year of experience in a client services role.
• In-depth knowledge of apparel each season (fit, fabric, use).
• Strong written and verbal communication skills.

Responsibilities

• Maintain approachable, efficient sales focus on the floor to meet goals.
• Connect with in-store clients and build repeat business.
• Stay knowledgeable about apparel each season.
• Participate in store events and CRM activities.
• Adhere to client service standards and policies.
• Foster a friendly, collaborative store environment.
• Maintain store cleanliness and organization.

Skills

Microsoft Office

POS systems

Verbal communication

Written communication

Independent decision-making

Flexible hours

Tools

POS systems

Microsoft Office

Job description

TravisMathew in Troy, MI is seeking a Client Associate to elevate the in-store sales and service experience. This role supports our premium lifestyle performance brand, helping clients find the right apparel while delivering standout service.

You will join a team focused on sales culture, KPI achievement, and profitable store operations. The ideal candidate has at least one year in client services, excels at communication, and can work non-traditional hours including weekends and evenings.