Seasonal Retail Client Experience Specialist

TravisMathew Company; Waikoloa (HI); On-site; USD 25,000 - 28,000; Full time

Job summary

TravisMathew is seeking a Client Associate to support in-store sales and service excellence. You will build relationships with clients, promote the brand, and drive sales while maintaining product knowledge across seasonal lines.

The role requires strong communication, adaptability to non-traditional hours, and a focus on delivering a premium customer experience in a retail environment.

Qualifications

• 1 year of client services experience minimum.
• Strong written and verbal communication skills.
• Proficiency with Microsoft applications and POS systems.
• Ability to work non-traditional hours including weekends, evenings and holidays.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

Skills

Microsoft Applications

POS systems

Written and verbal communication

Independent decision making

Flexible hours

Education

1-year client services experience

Tools

POS systems

Microsoft Office

Job description

TravisMathew is seeking a Client Associate to support in-store sales and service excellence. You will build relationships with clients, promote the brand, and drive sales while maintaining product knowledge across seasonal lines.

The role requires strong communication, adaptability to non-traditional hours, and a focus on delivering a premium customer experience in a retail environment.