Client Experience Pro — Banking Branch Specialist

PNC; Tarpon Springs (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental and vision options

401(k) with PNC match

Paid holidays

Job summary

PNC is seeking a Client Experience Associate to work in Tarpon Springs, FL, in-office. The role focuses on delivering a superior customer experience, identifying banking opportunities, and guiding customers to PNC products and services.

You’ll engage in lobby activities, educate customers on digital tools, and support sales and loyalty initiatives. Work is performed in a traditional in-branch environment, with emphasis on accurate operations, customer-focused service, and collaboration with

Qualifications

• No university degree required for this level.
• Typically less than 1 year of related experience.
• No specific certifications or licenses required.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers and referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Applies product and procedural knowledge to solve customer problems.
• Ensures teller and branch operations and transactions are completed efficiently and accurately.
• Supports proactive sales through a defined process and effective lobby engagement.
• Supports loyalty and growth of customer wallet through differentiated experience.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate to work in Tarpon Springs, FL, in-office. The role focuses on delivering a superior customer experience, identifying banking opportunities, and guiding customers to PNC products and services.

You’ll engage in lobby activities, educate customers on digital tools, and support sales and loyalty initiatives. Work is performed in a traditional in-branch environment, with emphasis on accurate operations, customer-focused service, and collaboration with