Retail Channel Training Specialist

Oriental Bank; San Juan (PR); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Oriental Bank in Puerto Rico seeks a Sales Development Trainer to design and deliver training programs that help team members adopt new processes, tools, and ways of working. This on-site role covers San Juan and Trujillo Alto and aligns with franchise standards and corporate values.

The role emphasizes coaching, performance reinforcement, and collaboration with branches to ensure successful implementation of new initiatives and sustained customer experience improvements.

Qualifications

• Bachelor’s degree in Business Administration or related fields required.
• 1+ year of experience in a similar training related position.
• Fully bilingual – English and Spanish (verbal and written) required.
• Proficiency in MS Office (Excel, Power Point, Word) and other business applications required.
• Experience coaching employees and reinforcing sales, service or customer experience standards strongly preferred.
• Ability to plan, organize and prioritize multiple projects to independently meet deadlines and complete tasks in an accurate manner.
• Ability to work collaboratively and effectively with diverse staff, colleagues, and clients.
• Knowledge of sales practices, as well as customer service and customer experience principles strongly desirable.

Responsabilités

• Provides training, orientations, reviews, and seminars to internal clients in relation to projects, initiatives implementation and/or continuous operations.
• Provides training, orientations, reviews, practices, skills, and tools to new employees in relation to operations, sales and services, and customer services interactions regarding the employee unit.
• Work in project implementation plan in accordance with deployments strategy and schedules.
• Facilitates instructor-led, virtual and on-the-job training programs to reinforce knowledge, skills and behaviors aligned with sales, service and customer experience standards.
• Conducts coaching, follow-up and reinforcement activities to support employee performance, customer experience and the adoption of sales and service best practices.
• Visit branches, remote network, self-service channels to explain and or review expectations with internal and external clients.
• Partners with business leaders to identify development opportunities and recommend training or coaching solutions that support business objectives.
• Organizes, convenes and documents regular client and internal project team meetings throughout implementation and post go-live to present and review project activities, establish deadlines and keep project on track.

Connaissances

Communication skills

Bilingual English/Spanish

Project management

Collaboration

Training & coaching

Formation

Bachelor’s degree in Business Administration or related fields

Outils

MS Office

Description du poste

Oriental Bank in Puerto Rico seeks a Sales Development Trainer to design and deliver training programs that help team members adopt new processes, tools, and ways of working. This on-site role covers San Juan and Trujillo Alto and aligns with franchise standards and corporate values.

The role emphasizes coaching, performance reinforcement, and collaboration with branches to ensure successful implementation of new initiatives and sustained customer experience improvements.